Digital O&M Manual & Handover Platform
Smart Asset Information & Handover Solutions
Transforming project data into structured, compliant and operationally ready information for commercial, government and Defence assets.
From digital data capture and O&M manuals through to handover, compliance, maintenance and ongoing asset management, critical information organised, accessible and ready when it matters most.
What is Procom Solutions?
Procom Solutions is an Australian SaaS platform that compiles construction Operations & Maintenance (O&M) manuals, handover documentation and asset information for builders, subcontractors, asset owners and facility managers. Based in Brisbane with a Fremantle WA office, Procom manages the complete asset information lifecycle, from digital data capture through to handover, compliance, maintenance and ongoing asset management, with specialist depth in Australian Defence projects (ERIK, HOTO and EMOS compliance), green building documentation and DLP defect tracking.
On each project, subcontractors upload their documents through a scoped portal, the project manager tracks progress and runs a single review workflow, and Procom exports both a printable PDF and an interactive electronic manual at handover. It replaces the email chains and shared drives most contractors still use, and has been used on more than 230 Australian projects across commercial, Defence, education, health, infrastructure and residential work.
Asset information and handover specialists, not an everything platform.
- Based in
- Brisbane QLD, with a Fremantle WA office
- Defence-aligned
- ERIK, EMOS and HOTO workflows
- Projects delivered
- 230+ across seven sectors
- Manual sections
- 49,000+ compiled to date
- Delivery formats
- Interactive digital manual plus PDF
- Pricing
- Per project, no per-manual fees
Trusted by project teams, asset owners & facility managers
Delivering structured asset information solutions that improve project handover, operational readiness and long-term asset performance.
- Property Developers
- Construction Contractors
- Subcontractors & Suppliers
- Asset Owners
- Facility Managers
- Government Agencies
- Defence Contractors
- Infrastructure Providers
We Are Here To Help
Compiling a detailed and systematic operations and maintenance (O&M) manual is critical in achieving a successful and timely handover in construction projects.
Traditional approaches to generating O&M manuals typically result in poor quality documents, often due to a rushed or unconscientious approach in compiling required information. The information provided is often incomplete or missing crucial details that can cause lengthy and costly delays downstream, with the potential for serious legal ramifications such as being liable for liquidated damages.
At Procom Solutions, we have developed an innovative, easy-to-use, affordable and streamlined platform to compile O&M manuals by adopting a proactive-centric approach.
From any of the file templates available, or from a customised format, Project Managers can set up the manual skeleton right from the onset of a project, with an interface that uses a simple workflow process to allow content to be progressively added, reviewed and approved, while meeting any contractual and/or owner requirements.
With unique features such as push notifications and status tracking, any gaps from delayed or lagging submissions are quickly identified and rectified. Each project will be completed with a high quality, professional, well-consolidated and industry-compliant electronic O&M manual, with options to generate printable PDF O&Ms for projects requiring hard copies.
What does Procom do?
Construction to Operation: End-to-End Information Management
Managing project information shouldn’t end, or be lost, at practical completion. Procom Solutions bridges the gap between construction delivery and operational asset management by ensuring critical information is captured, verified, structured and delivered in a format that supports compliance, maintenance and long-term operational success.
Digital Data Management
Capture, organise and manage project and asset information through structured digital workflows that improve visibility, consistency and accessibility.
Handover Documentation
Comprehensive handover packages that support seamless project transitions and operational readiness from day one.
Operations & Maintenance Manuals
Professionally structured O&M manuals that give operational teams the information required to safely operate and maintain assets.
Fire Compliance Manuals
Critical fire and life safety documentation compiled into clear, compliant and easily accessible manuals.
Building User Guides
Practical guides that help building owners, operators and occupants understand and use building systems effectively.
Training & Operational Guides
Tailored training resources and operational procedures that support effective knowledge transfer during handover.
Defect Liability Period Management
Track, manage and close out defects through structured workflows that improve accountability and project outcomes.
Maintenance Management
Support long-term asset performance through organised maintenance information and asset management documentation.
Government & Defence Estate Data Management
Specialist support for estate-wide asset information requirements, including HOTO, OMM and GDL deliverables.
Also see: Defence O&M Manuals · Green Building Information · DLP Maintenance
How does Procom's handover process work?
A structured approach to better asset information.
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1
Information Capture
Set up customisable collection of project data, subcontractor information, asset records and compliance documentation, personalised to your client, project and customer.
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2
Verification & Review
Review information for completeness, consistency and project-specific requirements, with workflow structures to suit your level of involvement.
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3
Digital Management
Organise and structure information using controlled workflows and quality assurance, giving subcontractors and data suppliers a simple view of what’s needed.
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4
Manual Compilation
Develop OMMs, handover manuals, compliance documentation and training resources with ease, freeing your team to focus on delivery instead of chasing history.
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5
Handover Delivery
Deliver information in digital and traditional formats aligned with client requirements: PDF, DOCX, HTML, XLS, with OMM volume splitting built in.
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6
Ongoing Support
Assistance with DLP management, maintenance information updates and asset lifecycle requirements long after practical completion.
What features does the Procom platform include?
Customisable
Customise your O&M file structure or choose from preset templates.
Document Upload
Subcontractors upload documents directly to the platform.
Workflow & Review
Advanced workflow and review process for quality assurance.
Status Tracking
Dashboard to track and maintain subcontractor progress.
Push Notifications
Automated email notifications to subcontractors for pending submissions.
PDF Export
Export full combined manual in PDF format ready to print.
Electronic Manual
Export full electronic manual copy for digital delivery.
Secure Platform
Reliable and secure platform proven across many construction projects.
Why choose Procom?
More than documentation. We don’t simply compile manuals. We create structured information systems that improve the way assets are handed over, managed and maintained throughout their lifecycle.
Reduce Project Close-Out Risk
Improve visibility, accountability and information quality during project completion.
Improve Operational Readiness
Facility managers and asset owners receive information that is usable from day one.
Streamline Compliance Requirements
Structured documentation that supports regulatory and operational obligations.
Improve Data Quality
Consistency across documentation, asset registers and maintenance information.
Save Time & Resources
Reduce manual administration and improve stakeholder coordination.
Lifecycle Focused
Support for assets from construction through to operation and ongoing management.
Which industries does Procom serve?
Commercial Developments
Office, retail and mixed-use developments requiring structured handover and operational information.
Residential Developments
Multi-rise residential projects requiring structured handover information that gives unit owners a better ownership experience.
Industrial & Logistics
Warehousing, logistics facilities and industrial developments with complex operational and maintenance requirements.
Healthcare
Hospitals, aged care facilities and health infrastructure requiring detailed compliance and operational documentation.
Government
State and local government facilities requiring consistent asset information management and compliance documentation.
Defence
Specialist support for Defence projects and estate management, including HOTO, OMM and GDL deliverables.
Infrastructure
Transport, utilities and critical infrastructure projects requiring structured asset information and operational readiness support.
See Our Work
Browse case studies from projects across these sectors. View projects →
What are the benefits of using Procom?
Adaptable and user-friendly system (subbie friendly)
Easily review, control and manage the approval process
Minimise data storage needs on your server
Improve quality whilst saving time and money
Simplifies O&M management and coordination
Streamlines the approval process from the client
Option to choose PDF or advanced digital manual
Track supplier, consultant and subcontractor progress
Keep stakeholders involved throughout the process
Asset Information Specialists
Procom Solutions was established to solve one of the industry’s most common challenges: ensuring critical project information is properly captured, managed and handed over. Our team combines over 30 years of practical construction, asset management and information management experience.
We understand that successful project completion is not simply about construction. It is about delivering an asset that can be effectively operated, maintained and managed for years to come.
Learn more about us →
The Procom Platform
Our digital O&M manual compiling platform streamlines the entire handover process, from document collection to final delivery.
Visit the PlatformFrequently Asked Questions
What does Procom Solutions do?
Procom Solutions provides a digital O&M manual platform and consultancy for construction handovers, used by contractors delivering commercial, retail, schools, hospital and Defence projects across Australia.
Where is Procom Solutions based?
Procom is based at Unit 6/20 Rivergate Place, Murarrie, Brisbane QLD 4172, and works with contractors Australia-wide.
What is an O&M manual?
An Operations and Maintenance (O&M) manual is the structured documentation handed over at the end of a construction project. It contains asset registers, maintenance schedules, warranty data, and supplier information needed to operate and maintain the building.
Who uses the Procom platform?
Head contractors, project managers, and their subcontractors. Subcontractors upload documentation through their own scoped portal, and the head contractor reviews, approves, and compiles the final manual.
Does Procom work on Defence projects?
Yes. Procom works with Australian Defence construction contractors and stakeholders, and has been used on Defence projects through ERIK-aligned workflows. The platform is offered as a digital file-transfer and O&M-compilation tool for HOTO submissions.
Construction & Defence Resources
Plain-English guides for contractors and subcontractors navigating construction handover and compliance, including specialist Australian Defence coverage.
Pillar Guide
Defence Handover Guide
The complete Australian Defence handover lifecycle: ERIK quality, HOTO process, EMOS operations, DLP. Roles, frameworks, phases and how they fit together.
Read the full guide →
Guide
ERIK Guide
ERIK compliance for defence projects: what the Estate Resources Information Kiosk (ERIK) covers, who it applies to and where subcontractors trip up.
Read the guide →
Guide
EMOS Defence Explained
EMOS contract documentation: who holds the prime contracts, how subcontractors meet EMOS expectations and where ERIK, PAS and DAMIS fit in.
Read the guide →
Process
HOTO Process
Stakeholders, phases, the v7.3 evidence checklist, and common failure modes on Australian Defence handovers.
Read the guide →
Reference
Glossary
Plain-English definitions of ERIK, EMOS, HOTO, DLP, O&MM, handover manuals, fire compliance manuals and 30+ other handover and asset information terms.
Browse the glossary →
Ready to Improve Your Project Handover Process?
Whether you’re delivering a commercial development, managing a government asset portfolio or supporting Defence infrastructure, Procom Solutions can help create structured, compliant and operationally ready asset information. Let’s discuss your project requirements.